Open for Urgent Care bookings
We are currently taking bookings for patients, with urgent care needs from 1st June.
Urgent care is when a treatment is needed because, without it you are unable to cope with daily life on a mental or physical level, and where your symptoms are preventing you being able to do your normal daily tasks of living and/or your paid work or caring duties.
What is Urgent Care?
Urgent care may also be the need for treatment which would prevent you needing to use NHS facilities, or preserve your functioning in the long term and prevent decline of an existing condition which you can usually manage with acupuncture (e.g. back pain, anxiety). There are also other possibilities where acupuncture is known to provide clear benefits in a situation where results are key, for example, to support IVF treatment where there is a clear evidence base for a timely intervention having a strong chance of improving outcome.
Who decides if I can have urgent care?
The acupuncturist, on a case by case basis, discusses your symptons and circumstances with you, in line with the regulatory body, the British Acupuncture Council (BAcC) and national government guidance.
There is no golden rule, the acupuncturist will need to carry out a risk assessment for every patient and each treatment, to ensure the suitability of you attending a face to face appointment, is weighed against genuine need. Please be patient with us whilst we take the steps to ensure the appropriateness and safety of your treatment.
Please note: Our secretaries are not acupuncturists so they cannot advise on the appropriateness of treatment, and will not speculate on this, however they will book a call-back for you with an acupuncturist to go over what can be done.
We have undertaken a risk assessment and have made the necessary changes to mitigate and minimise all identified risks, as per BAcC and HSE and government guidelines. The important aspects you need to be aware of, are as below.
Telephone checks on the day of treatment before you attend
Please also note that your practitioner will contact you on the day of treatment to check that you are not symptomatic of Covid-19, and other related checks to ensure it’s safe for you to attend.
You will need to complete a specific consent form in order to undertake urgent care treatment at this time, your acupuncturist will advise on the specifics of this.
Changes to the rooms and equipment
In accordance with government guidelines and those of the BAcC British Acupuncture Council we have made changes to the rooms in which we practise, and the way in which we work in order to do so safely in this unprecedented time. You will notice less chairs, no waiting area (a chair is provided for emergencies) and you are encouraged not to use the toilet onsite unless in an emergency. You’ll notice more posters and safety equipment, as well as the use of PPE for you and the practitioner in the treatment room.
You’ll be asked to wash your hands or use alcohol gel on entering the premises, and you’ll see more in the way of cleaning equipment occurring. You’ll be reminded to keep 2 metres away from anyone from outside your household, including the practitioner; with the exception of the treatment itself where PPE is used due to unavoidable proximity. Your treatment may be shorter than usual, as we will have completed the talking element of the treatment by phone, prior to the treatment. We intend to minimise the time we spend in the 2-metre zone, to less than 15mins,- minimizing both our risk. We will leave larger gaps between patients so that cleaning can take place between patients.
Useful to know on the day
If you are attending for urgent care the following is a useful reminder (although not exhaustive and you will have discussed with your acupuncturist):
- Check your symptoms and those of your household – your acupuncturist will make a pre-appointment phone call to screen for this
- Use the toilet before you leave home as we need to keep the numbers of users to a minimum as cleaning is needed between users (you can of course use it in an emergency but must let your practitioner know so that they can arrange cleaning)
- Be on time, and not early as there is no waiting facility. We recommend travelling by car, walking or cycling. If you must use public transport, there are specific government guidelines on this here https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers
- Do not wait outside the front door, or use the buzzers, instead text your practitioner from your car, or text from the car park or pavement outside whilst keeping socially distant from anyone else who is waiting
- Bring the minimum of items with you, so no shopping or large bags, and please bring the items your practitioner requests, e.g. face mask, towel, bottle of water
We have no timescale from the government for a return to routine treatment as of today’s date.
Bear in mind that guidance changes, sometimes daily as a result of the R number and the government’s 5 tests, and therefore and we will keep this up to date as this happens, but the primary source of what can and cannot be safely done remains government guidelines here: https://www.gov.uk/coronavirus – which overarches all of the above.